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| We would like to announce our new fees as follows:- |
Support Fees - Pastel Partner per hour (min charge is 1 hour) |
USD$ 30.00 |
Support Fees - Pastel Evolution per hour (min charge is 1 hour) |
USD$ 35.00 |
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| The minimum charge for a visit is 1 hour, thereafter we shall charge for the actual time i.e. if a consultant visits for 1 and ½ hours, for partner you will be charged US$ 37.5. For all call outs or onsite support the minimum charge is one hour. |
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| If you have any queries about our new Support Hours, please do not hesitate to contact Carmen Wellington - Support & Training Supervisor. carmen@pastel.co.zw |
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If you have any queries regarding your transaction to helpline membership, please call or visit our helpline office at
1 Nkwame Nkurumah Ave, Harare or Email helpline@pastel.co.zw or on Skype, ID: helpdesk.pastelsupport. Renew now so Pastel Helpline can continue to deliver a dedicated support service to ensure that you reap the full value of your accounting software investment.
Pastel Software Zimbabwe looks forward to supporting the growth of your business and developing an ongoing partnership, with Pastel Software in the equation we take you beyond accounting |
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| :: For our contact details, please click here . . . |
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| DURATION OF PASTEL COVER |
Membership is valid for one year from date of payment. During the last three months of your membership you will receive an email notifying you that you contract is about to expire and you would need to renew for the next year. If you do not renew your cover within the 12 months you will be charged a cover activation fee on top of the annual 20% for cover. |
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:: OFFERS APPLY TO PASTEL PARTNER, INVOICING AND MY BUSINESS CUSTOMERS ONLY. |
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HELPLINE MEMBERSHIP |
Pastel Cover is a software insurance policy that will allow you to run your business on the latest version of Pastel Partner, Invoicing, My Business or Xpress. It will also include telephone support and priority on site support as well as discounts on related training courses. Pastel Cover is mandatory on all upgrades from 1st October 2008 |
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WHAT THIS MEANS TO YOUR BUSINESS: |
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Your business will always be on the latest product version
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Technical Support- unlimited telephonic and email support through our call centre during work hours
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Prioritised call outs
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No payments for updates
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10% discount on selected training courses
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Helpline newsletter- keep informed about industry trends and new information about your product to support the growth of your business
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Exclusive access to the customer zone, our online community www.pastel.co.zw which offers hints and tips, product information, updates
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Quarterly special interest seminars
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